Help center · Account and problems
Card declined at checkout, or a plan payment failed
A decline is almost always the bank refusing a first charge to a new merchant; try another card or ask the bank. A failed plan payment is fixed from Account then Billing with Retry payment.
Declined at checkout
It is almost always the bank declining a first charge to a new merchant. Try another card, or ask the bank to approve it. If it keeps failing, email support@pindrop.host with the last four digits and we will look up exactly what the bank said.
"Your last payment failed" after signup
Open Account then Billing. Add a working card under "Cards, invoices and receipts", come back to the Billing window and press Retry payment. That charges the new card right away and unlocks the account. Adding a card alone does not charge anything, and cancelling and re-subscribing does not fix it. Buying a credit pack does not fix it either; a pack is credits only.
