Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of Chimera Compound, LLC (the "Service"), a platform that lets freelancers and agencies build, publish, and bill for websites on behalf of business owners. By creating an account, publishing a site, creating a payment link, or paying an invoice through the Service, you agree to these Terms. If you do not agree, do not use the Service.

You may use the Service only if you can form a binding contract with us and are not barred from doing so under applicable law. If you accept these Terms on behalf of a business, you represent that you have authority to bind that business.

2. Roles

A "Builder" is a freelancer or agency who creates and manages sites and billing on the Service. An "Owner" is a business owner or client who a Builder charges for a website. Where a Builder sets prices and collects payment through the Service, the Builder is solely responsible for the accuracy of those prices and for any agreement reached with the Owner.

Chimera Compound, LLC provides the software and payment infrastructure. Chimera Compound, LLC is not a party to the underlying service agreement between a Builder and an Owner and does not guarantee the quality, legality, or fitness of any website or work delivered by a Builder.

3. Payments and payouts

Payments are processed by Stripe. For billing set up by a Builder, Chimera Compound, LLC acts as merchant of record: the Owner pays Chimera Compound, LLC, and Chimera Compound, LLC transfers the Builder's share to the Builder's connected Stripe account after retaining a platform fee disclosed at the time the payment link is created. The platform fee in effect when a subscription is created is fixed for that subscription.

Builders authorize Chimera Compound, LLC to collect payments from Owners on their behalf and to deduct platform fees, refunds, chargebacks, and reversals from amounts otherwise payable to the Builder. If a payout has already been made when a refund or chargeback occurs, the Builder authorizes Chimera Compound, LLC to reverse the corresponding transfer or to recover the amount by other lawful means, including offsetting against future payouts.

Monthly amounts above the standard in-app limit require the Builder to have obtained signed, written authorization from the Owner for that amount. By submitting such an amount, the Builder represents that this authorization exists and agrees to provide it to Chimera Compound, LLC on request. Chimera Compound, LLC may pause, reverse, or refuse any charge that appears unauthorized.

4. Subscriptions and cancellation

Website subscriptions renew monthly until cancelled. An Owner may cancel at any time; cancellation stops future renewals and does not, by itself, entitle the Owner to a refund of amounts already paid. Chimera Compound, LLC may suspend or take down a published site if a subscription lapses, is disputed, or is cancelled.

New accounts may be offered a short free trial that requires a payment method up front. We place a temporary authorization on the card to check it is valid, which is released immediately and is not a charge. At the end of the trial the plan converts automatically and the card is charged the plan price unless you cancel before then. Converting a trial early, by choosing a plan during the trial, ends the trial and charges the card at that moment.

Your own plan and credit purchases are billed through one of two channels, depending on where you bought them. Purchases made on our website are processed by Stripe and are managed and cancelled from the billing screen in your account. Purchases made in our iOS app are Apple in-app purchases, billed to your Apple ID and governed by Apple's App Store terms; purchases made in our Android app are Google Play in-app purchases, billed to your Google account and governed by Google Play's terms. In-app purchases are managed and cancelled in your Apple ID subscription settings or in the Play Store, and Chimera Compound, LLC cannot cancel or refund them on your behalf. A subscription started in one channel is separate from one started in the other, and cancelling in one place does not cancel the other.

5. Refunds and disputes

Because a Builder sets the price and delivers the work, refund requests are handled between the Builder and the Owner in the first instance. Chimera Compound, LLC may, in its sole discretion, issue a refund and recover the corresponding amount from the responsible Builder. Chargebacks and payment disputes are governed by Stripe's rules and by these Terms; the party that received the funds bears the financial responsibility for a successful dispute.

6. Acceptable use

You agree not to use the Service to build or promote sites that are unlawful, fraudulent, deceptive, infringing, or that violate the rights of others. You agree not to misrepresent your identity or authority, charge an Owner without their agreement, or attempt to interfere with the Service's operation or security. We may suspend or terminate accounts that violate these Terms.

7. Content and intellectual property

You retain ownership of the content you upload. You grant Chimera Compound, LLC a license to host, display, and process that content as needed to operate the Service. You represent that you have the rights to any content, logos, and images you provide. The Service's own software, design, and brand remain the property of Chimera Compound, LLC.

8. Preview sites and third-party content

The Service can generate a preview website for a business using publicly available information about that business, such as its name, address, category, and photos, drawn from open map data and from what the business has published publicly. A preview is created for one purpose only: to show a business Owner a sample of a website for their own business so that a Builder can offer to build and maintain it. A preview is a sales sample, not a finished product licensed for any other use.

Photos and other business details shown in a preview may be owned by the business, a photographer, or another third party, and may be subject to the terms of whoever supplied them. Generating a preview does not transfer ownership of that content to the Builder or to Chimera Compound, LLC. Builders agree to use previews only to present a proposed site to the Owner of the business shown, and for no other purpose.

If an Owner does not accept the proposal, the Builder must promptly stop using and take down the preview and everything in it, and may not publish, sell, repurpose, or keep displaying it. Publishing a site for a paying Owner requires that Owner's agreement, and the Builder represents that any images, logos, or text kept in a published site are used with the rights or permission needed to do so. Chimera Compound, LLC may remove any preview or published site that appears to infringe a third party's rights or to violate a data provider's terms.

9. Builder conduct and responsibility to Owners

Builders are solely responsible for their dealings with Owners, including what they promise, what they deliver, and what they charge. A Builder must not charge an Owner who has not agreed to be charged, misrepresent the Service or Chimera Compound, LLC, or use the Service to defraud, mislead, or otherwise harm an Owner.

If a Builder charges an Owner without authorization, fails to deliver what the Owner paid for, or engages in fraudulent or deceptive conduct, Chimera Compound, LLC may refund the affected Owner and recover the refunded amount, together with any resulting fees, fines, or chargebacks, from the Builder. The Builder authorizes Chimera Compound, LLC to recover these amounts by reversing transfers, withholding or offsetting current and future payouts, and by other lawful means, including pursuing the Builder directly for any shortfall. Chimera Compound, LLC may also suspend or terminate a Builder's account and withhold pending payouts while it investigates a credible complaint.

The Builder agrees to indemnify Chimera Compound, LLC for any loss arising from the Builder's conduct toward an Owner, including refunds, chargebacks, penalties, and the reasonable cost of handling the dispute.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Chimera Compound, LLC does not warrant that the Service will be uninterrupted, error-free, or secure.

The Service uses artificial intelligence to generate website text, layouts, and other content from the information available about a business. AI-generated content can be inaccurate, incomplete, or out of date, and may include details such as hours, prices, services, or claims that do not reflect the real business. Chimera Compound, LLC does not verify AI-generated content and makes no warranty as to its accuracy. You are responsible for reviewing and correcting any AI-generated content before you publish it, and for making sure a published site is accurate and has the Owner's approval. You, not Chimera Compound, LLC, are responsible for the content of the sites you publish.

11. Limitation of liability

To the maximum extent permitted by law, Chimera Compound, LLC and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, whether incurred directly or indirectly. Our total liability for any claim arising out of or relating to the Service is limited to the greater of the amounts you paid to Chimera Compound, LLC in the three months before the claim, or one hundred US dollars.

12. Indemnification

You agree to indemnify and hold harmless Chimera Compound, LLC from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your content, your agreements with Owners or Builders, or your violation of these Terms or applicable law.

13. Changes and governing law

We may update these Terms from time to time. Material changes take effect when posted, and your continued use of the Service constitutes acceptance. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and any dispute will be resolved in the state or federal courts located there.

14. Contact

Questions about these Terms can be sent to support@pindrop.host.